Emails
Eventonomy sends automated emails for key moments: RSVP confirmations, event submissions, magic-link management links, order receipts, and event cancellations. You control the sender identity and which emails fire.
What You Will Learn
- Which emails Eventonomy sends and when
- How to set the sender name and address
- How to enable or disable specific email types
- How to customize email content with hooks
- What Pro adds to the email system
Email Settings
Go to Eventonomy → Settings → Notifications → Email to configure:
| Setting | Default | Description |
|---|---|---|
| Send an RSVP confirmation email | On | Sends a confirmation to the attendee when they RSVP. It also controls the waitlist-promotion email, so switching it off stops both. |
| Email an admin when someone submits an event | On | Notifies site admins of new event submissions (useful when Approval mode is on). |
| From name | Site name | The sender name shown in the attendee's inbox. |
| From address | WordPress admin email | The sender email address. Make sure this matches a domain you have SPF/DKIM set up for. |
Note: If your emails end up in spam, ensure the From address is on a domain with proper SPF, DKIM, and DMARC records, or use a transactional email service (SendGrid, Mailgun, Postmark) via an SMTP plugin. Step-by-step fix: How to Keep Eventonomy Emails Out of Spam.
Emails Eventonomy Sends
| Trigger | Recipient | |
|---|---|---|
| RSVP confirmation | Attendee submits an RSVP | The attendee (member or guest) |
| Magic-link management | Guest RSVPs (automatically) or requests a new link | The guest |
| Order confirmation | Order completes successfully | The buyer |
| Order refunded or cancelled | Order is refunded, or a cancelled order is reversed | The buyer |
| Event cancellation | Event status changes to Cancelled | Everyone registered as Going, Maybe, or on the waitlist |
| Event update | The date, time, or venue of a published event changes | Everyone registered as Going, Maybe, or on the waitlist |
| Event submission | Member creates a new event | Your site admin address |
| Approval result | Admin approves or rejects a pending event | The event organizer |
| Waitlist promotion | A Going spot opens and a waitlist attendee is promoted | The promoted attendee |
| Event reminder | 1 day and 1 hour before the event starts (offsets filterable; Pro sets one custom lead time) | Everyone registered as Going |
| Organizer message (blast) | An organizer sends a message from the Manage Attendees panel | The audience the organizer picked: Going, or Going plus waitlist |
| Event reported | A member reports an event for moderation | Your site admin address |
Pro adds two more:
| Trigger | Recipient | |
|---|---|---|
| New event from a followed organizer (Pro) | An organizer someone follows publishes a new event | Every follower who has notifications on for that follow |
| Payout receipt (Pro) | You record a payout to an organizer | The organizer who was paid |
Emails Use a Branded HTML Shell
All emails are wrapped in a minimal branded HTML shell with the site name in the header. The shell is filterable; see Hooks & Filters for the evnm_email_subject, evnm_email_body, and evnm_email_recipients filters.
Customizing Email Content with Hooks
// Change the RSVP confirmation subject
add_filter( 'evnm_email_subject', function( $subject, $email_key, $data ) {
if ( 'rsvp_confirmation' === $email_key ) {
$subject = 'You are going to: ' . $data['event']['title'];
}
return $subject;
}, 10, 3 );
// Add a recipient to the submission notification
add_filter( 'evnm_email_recipients', function( $recipients, $email_key, $data ) {
if ( 'event_submitted' === $email_key ) {
$recipients[] = 'events-team@example.com';
}
return $recipients;
}, 10, 3 );
Valid $email_key values in the Free plugin: rsvp_confirmation, magic_link, order_confirmation, event_reminder, rsvp_waitlist_promoted, event_cancelled, event_updated, event_submitted, event_approved, event_rejected, event_blast.
Eventonomy Pro adds two more: new_event (a followed organizer published something) and payout_receipt (an organizer was paid). Pro also takes over order_confirmation while it is active, so the Free version of that email stands down and buyers never get two.
The event-report alert to your admin address is deliberately outside this pipeline, so it has no email key and can never be suppressed by an unsubscribe.
Pro: Custom Email Templates
Pro - Custom email templates require Eventonomy Pro.
Eventonomy Pro lets you rewrite the subject and body of five of these emails from Settings → Notifications → Email templates (Pro), using placeholders for event details, attendee name, and order information. The other emails keep Eventonomy's built-in wording. See Email Templates for the full list and every placeholder.
What's Next?
Learn how the built-in event reminders work, and what Pro adds with custom timing and SMS. And if any email is landing in spam, fix the sending path first: How to Keep Eventonomy Emails Out of Spam.