Eventonomy

Refunds & Cancellations

This page describes what Eventonomy currently supports for cancellations and refunds, and where the gaps are. Being accurate here matters more than sounding complete.

What You Will Learn

  • How to cancel an event
  • How attendee RSVPs are handled when an event is cancelled
  • What refund support exists today
  • What to do for refunds in the current version

Cancelling an Event

Cancelling an event changes its status to cancelled. All attendees with a Going RSVP receive an event cancellation email automatically.

To cancel an event from wp-admin:

  1. Go to Eventonomy → Events.
  2. Open the event.
  3. Change the status to Cancelled.
  4. Save.

To cancel from the frontend (if you are the organizer):

  1. Open your event in the event editor.
  2. Change the status to Cancelled and save.

Note: Cancelling the event does not automatically refund paid orders. You must issue refunds separately (see below).

RSVP Cancellations by Attendees

Attendees can cancel their own RSVP:

  • Members - from the My Events dashboard (Attending section), they can change their status from Going to No.
  • Guests - via the magic management link sent in their confirmation email.

When an attendee cancels a Going RSVP and a waitlist exists, the first waitlisted attendee is automatically promoted.

Refunds (Pro) - Current Limitations

Pro - Refund support via the payment gateway API requires Eventonomy Pro.

Eventonomy Pro's payment gateway services implement a refund() method that calls the gateway's own refund API (Stripe, Square, Mollie, or PayPal). However, there is no admin UI to trigger a refund in v1.0.

To issue a refund today:

  1. Log in to your payment gateway dashboard (Stripe, PayPal, Square, or Mollie).
  2. Find the order's transaction ID (visible in Eventonomy → Attendees & Orders, in the order row).
  3. Issue the refund directly from the gateway dashboard.
  4. Update the order status in Eventonomy → Attendees & Orders to reflect the refund manually if needed.

Note: WooCommerce orders are refunded via WooCommerce → Orders, not in Eventonomy.

Partial Refunds

Partial refunds are not supported in the current version. Every refund must be initiated and managed from the gateway dashboard.

Refund Policy Display

You can display your refund and cancellation policy text to attendees at checkout. Enter the policy text at Eventonomy → Settings → Money → Refund and cancellation policy. It appears on the RSVP confirmation and order summaries.

What's Coming

The admin UI to issue refunds (and record them against the order) is on the roadmap. See the plugin changelog for updates.

What's Next?

Configure automated email notifications for your attendees.

Emails →