Tickets, Payments and Refunds

Answers about selling tickets, waitlists and refunds.

Can I sell tickets?

Free events and free tickets work in Free. Charging for tickets or donations needs Eventonomy Pro. Without a payment method, a paid ticket shows "Online ticket sales are not available for this event yet" instead of an Order button. See Tickets & Checkout and How to Sell Event Tickets on WordPress.

Which payment methods are supported?

Pro - Payment gateways require Eventonomy Pro.

Stripe, PayPal, and your site's own WooCommerce checkout. A method shows at checkout only when you have set it up and ticked it under Offer at checkout in Settings → Payments. See Payment Gateways.

Can buyers bring guests on a ticketed event?

No. Extra guests apply to free RSVPs only. On a ticketed event, each extra person buys a seat, or you add them as an attendee. See RSVPs.

What happens when an event sells out?

On a free RSVP event, turn on Waitlist when full in Settings → Registration. The button then reads Join waitlist, and the first person waiting is promoted when a spot opens. On a paid event, everyone on the waitlist is emailed when a seat opens, and the first to finish checkout gets it. See Collect RSVPs with a Waitlist and Waitlist for Sold-Out Paid Events.

Can I hide sold-out events from the list?

Yes. Turn on Hide sold-out events from listings in Settings → Registration. The event page stays reachable for anyone with the link.

Can ticket holders ask for a refund?

Yes. A ticket holder can ask to cancel from the event page, My tickets or their order receipt. Asking moves no money. You approve or decline from Eventonomy → Attendees & Orders, using the Refund requested filter. See Refunds & Cancellations.

How do I refund an order?

Pro - Refunds paid back through a gateway require Eventonomy Pro.

In Eventonomy → Attendees & Orders, click Refund on the paid order. The seat is released and the ticket stops working at the door. Refunds are always for the full order. For a partial refund, use your gateway's own dashboard. See Refunds & Cancellations.

Does cancelling an event refund the orders?

No. Cancelling emails the attendees but does not return money. Refund each paid order yourself.

Can I charge tax or fees?

Pro - Tax, booking fees and coupons require Eventonomy Pro.

Yes. Donations skip the booking fee and tax unless you switch them on. See Tax, Fees & Coupons.

Do attendees get a QR ticket?

Pro - QR tickets and the door scanner require Eventonomy Pro.

Yes. Every RSVP gets a scannable QR code, including free events. Online-only events show no QR code. See Check-in Scanner.